Return & Refund

 

Register and get extra benefits

  • 30-day money-back guarantee

For 30 days after the date of purchase, return your undamaged product and receive a full refund for ANY reason.

Note: Warranty extension is not valid for used goods.

  • 12-month warrantyfor quality-related issues

For 12 months after the date of purchase, we take care of all quality-related issues with a replacement or full refund.

  • Lifetime free support

Free customer service can be reached anytime for technical support or other problems.

  • Get free and exclusively discounted samples:

Become a Vodool influencer and become eligible to evaluate our latest products in return for your valued, honest feedback of the product. You can get some sample and giveaways at the first time.

 

Warranty FAQ

 

How do I claim the warranty?

If your item has an issue, please first contact us via email:support@vodool.com.

Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
  2. Tell us what steps you have already taken to resolve the issue.
  3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
  4. We will reply you as soon as possible.If we still can’t solve your problem, we will agree to your return request.

 

 What isn’t covered by the warranty?

  • Not provided by our unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18-months (Specific power inventers made over 24-months)
  • Non quality-related issues
  • Free products
  • Packaging damaged but required for a refund or replacement for reason of quality problem.
  • Damaged due to poor packaging, defaced packaging, or lost shipments.

 

When does the warranty begin?

It begins from the date of your purchase. The purchase date is printed on the receipt you’ll receive with the product.If you get the replaced product, the the warranty begins from the date of your original purchase. It won’t be renewed after a replacement.

 

Refund

 

  1. In which cases can I apply for a refund?
  • If the product hasn’t been shipped yet, you can cancel your order yourself for any reason and money will be returned to your payment account.
  • You can apply for a refund if the seller has sent the item, Money will be returned to your payment account after the sender receives the item.
  • You can apply for a refund if you receive a wrong item or the product is found to be defective within the first 30 days from the date of your purchase.
  • For other cases, please tell us in detail with your order receipt.

 

  1. How long is the refund process?

Refunds are usually dealt with successfully within 15 working days for bought from vodool.com , after your product is returned, your refund will be credited to your original payment account. If you buy Vodool products from other authorized online sales platforms including Amazon, your requirement will be handled according to rules on sales platforms.

 

Support

At Vodool.com, we strive to provide the best customer service and support for our customers! We make regular improvements to our site in hopes of providing you with the best and most efficient online shopping experience possible. If you have any inquiries, questions, or concerns about our products or services, please feel free to contact us via email: support@vodool.com. Moreover, we always appreciate suggestions for update and improvement from you as this is a gauge to measure our success.